Water Billing

The Village of Grosse Pointe Shores bills for water and sewer services on a quarterly basis.   Residents have ~ 30 days from the bill date on the utility bill to pay for their water and sewer usage.  Failure to receive a bill does not waive any past due penalties. 

Who is responsible for the water bills?
The utility bill is tied to the property itself, therefore, the owner of the property is the responsible party. However, if a lease agreement is confirmed between the owner and the tenant, the payment will be the tenants' responsibility. Please keep in mind, a lease agreement doesn't necessarily remove the property owner of the payment responsibility.  If any balance is ruled as delinquent, a portion of this will be transferred to the property taxes.  

How are costs for sewer service and water service assigned on my water bill?
In previous years, charges for water and sewer consumption on your bill were allocated as a combination of Tiered and Volumetric charges

0-15 units of Water - Base Charge 
15 units and up-  Base Charge plus volumetric charges

Due to confusion about the bill, the City has adjusted how water rates are allocated on a water bill to more accurately calculate the cost of providing different services.

1 billable unit of water is equal to  748 gallons or 100 cubic foot of water. 

Beginning September 1, 2021, charges for water and sewer consumption on your bill are now allocated at:

$6.27 per unit - Water Charge (40%)
$9.69 per unit - Sewer Charge (60%)
$79.49 operational fee - the fixed-rate cost applied to cover system maintenance, supporting customers, and the portion of the Department of Public Works that is reserved for water.

For more information, please review the City's  water rate presentation

If I move from the property, must I request a final water bill?
Yes. If you are moving the easiest way to request your final water bill is to call the administration office at 313-881-6565 or email admin@gpshoresmi.gov

My water bill seems high, why is this?
High water bills are usually an indication of a leak at the property.  The triangle leak detector on your meter can alert you to unsuspected leaks in your water system. 

For meter service and repair contact:
Department of Public Works 
Hours: 7:30 am- 4:00 pm
Monday through Friday

What are my payment options?
Residents are welcome to pay 24/7 with our online payment option on our Online Bill Pay site. Your PIN should be located on your bill under billing information. If you are unable to locate your PIN, or if you have lost your bill, please contact our administration office. 
Pay your bill in person at Village Hall, 795 Lake Shore Rd., during regular business hours: Monday–Friday, 8:30 a.m.–5:00 p.m. 
Drop box payments may be made by personal check, money order, or cashier's check. The drop box contents are removed prior to noon Monday through Friday. Please do not put cash in the drop box.
Mail your bill payment to Village Hall, 795 Lake Shore Rd., submit payment via check or money order; please don't send cash through the mail. Please note that delays at the post office can impact online payment visibility. 
Payments originated from your bank
Most banks use a third party to process checks requested through their online bill payment system.  This means that bills paid through your bank's online system may take up to 15 business days for us to receive.  To ensure payments are received on time, please set payment date at least 15 days prior to due date.

*Returned Checks and Payments 
Checks (including electronic checks) accepted only as a conditional payment.  If not honored by the bank,  water bills are considered unpaid and subject to unpaid penalties.

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